Frequently Asked Questions

We recommend placing your order at least 1–2 days in advance to ensure fresh bloom availability. For bespoke creations, grand opening floral stands, or wedding arrangements, please book 3–5 days prior. Same-day delivery may be available for select bouquets—feel free to reach out via WhatsApp to check immediate slot availability!

We are based in Kepong, Kuala Lumpur, and provide door-to-door fresh flower delivery across Kepong and the wider Klang Valley region. Delivery fees are automatically calculated based on your exact delivery location during WhatsApp checkout.

Absolutely! At 12 December Floral Studio, every arrangement is thoughtfully created with intention. If you have a specific color palette, theme, or flower type in mind, let us know via WhatsApp and our florists will curate a bespoke piece tailored to your story.

Keep your blooms in a cool environment away from direct sunlight, heat, and direct air conditioning draft. For hand bouquets, trim the stems at a 45-degree angle every 1–2 days and place them in clean, cool water. For floral box arrangements, gently pour a small amount of water daily into the center foam.